Mark David Duvall 5021 Hodgkins Place Lilburn, GA 30047 Cell: (404) 840-3143 MarkDDuvall@Yahoo.com ------------------------------ Summary of Qualifications ------------------------------ * Network Administrator with over four years experience in design, implementation, and support for Ethernet / Wireless local and wide area networks. * Background includes System Administration of UNIX (Solaris) on Sun Enterprise Servers and Windows XP/2000/NT Server administration on Dell and Compaq Servers. * Strong Helpdesk skills; able to resolve technical problems and provide support across company. * Additional experience includes purchasing, planning, cost control, asset tracking, and training. * Quick learner skilled in communication, problem solving, and conflict resolution. ------------------------------ Technologies ------------------------------ * Software: Solaris 2.x – 8, Microsoft Windows 2000 Adv. Server/Server (w/ Active Directory), NT Server/Workstation, XP, 2000, ME, 98, 95, 3.x, MS-DOS, Linux, Netscape Web Hosting Products, MS Exchange Server 5.5 / 2000, PVCS Tracker, PVCS Version Manager, Adobe PhotoShop, MS Office XP/2000 Suite, Front Page 2000/98, BigBrother, Syncsort Backup Express. * Hardware: Sun Sparc/UltraSparc/Enterprise Servers (E4500, E450, E420R, E250, E220R, Ultra 10, 5, Sparc 20, 10, 5), Dell PowerEdge Servers, Compaq Servers, IBM PC Compatibles, MAC, all peripherals. * Other Skills: Cabling, Unix Shell Scripting, HTML, familiar with SQL, Sed, Awk, COBOL, Pascal, Basic. ------------------------------ Work Experience ------------------------------ Compass Technical Solutions Feb 2002 . Present President * Owner of a technology consulting firm that specializes in System and Network Analysis, Design, Implementation, Maintenance, and Training for small business clients. * Clients include Sterling Energy Services LLC, Integrated Business Solutions, Inc., Swaim and Associates, Accountants, and Tax Advisors, McDonalds Photography, Small Books, Inc., The O2 Lounge, and a wealth of individual home users. LastMinuteTravel.com, Inc. Atlanta, Georgia Mar 2000 - Feb 2002 Network / Systems Administrator * LastMinuteTravel.com™ is the only dynamic marketplace designed exclusively for travel at the last minute. Team member responsible for all aspects of the computing platform as it relates to both production and corporate environments. Personally responsible for purchasing, maintenance, and asset tracking in regards to all equipment. Production environment based on Sun Enterprise Servers (E4500s, E450s, E420Rs, E250s), F5’s BigIP Load Balancers, MTI Fiber attached Storage, Sun StorEdge L280, Oracle Application Server and Apache’s HTTP Server. Corporate environment based on Sun Enterprise Servers (E450, E250), Dell PowerEdge Servers (2300s & 1300), Cisco Catalyst 2900 XL, DLT Type IV storage drive. Performed NT to 2000 Advanced Server migration. 24/7 pager duty. Worked extended hours and weekends when company experienced a shortage of resources. Polygon Network, Inc. Dillon, Colorado Mar 1997 - Mar 2000 Systems Administrator / Webmaster * Polygon Network, Inc. runs the world’s largest online trading network for the jewelry industry with over 20,000 registered users across 94 countries. Primary responsibilities included Unix (Sun Solaris 2.6) administration on a Sun Ultra 450, Sun SPARCstations 20s, 10s, and 5s, and Axil Workstations 230s and 245s. Windows NT 4.0 Server administration on Dell 2300s. Total of 15 Unix workstations, 4 NT Servers, approximately 60 PCs, 3 Power MACs and a large assortment of peripherals. Administration of Netscape Enterprise, Fasttrack, and Commerce web servers to host over 400 virtual servers with setup and troubleshooting of DNS, CGI-BINs, SSL and Digital Certificates, FTP, POP, SMTP, MS Front Page extensions, Security, Quotas, Log Analysis and Domain Name Registration and Modification. General duties of troubleshooting all aspects of the trading network, HTML development, shell scripting, cabling and network setup, PC troubleshooting, maintenance and upgrades. 24/7 pager duty. Polygon Network, Inc. Dillon, Colorado Jun 1996 - Mar 1997 (Continued) Technical Support Manager * Management experience directing the technical support department. Trained a team of four technical support analysts to provide comprehensive support via telephone and email to over 20,000 customers utilizing Polygon’s dial-up software and Internet website. Designed and implemented a robust call tracking system using MS-Access. Setup a helpdesk and trained team for the expansion of the department’s role to include hardware and software support for all corporate end-users. Productivity of workers in all departments dramatically increased as a direct result of the services provided by the new helpdesk. Hayes Microcomputer Products, Inc. Norcross, Georgia Jan 1995 - Mar 1996 Product Support Engineer * Having introduced the PC modem in 1981, Hayes was one of the largest manufacturers of modems in the world with distributors in more than 45 countries. Worked as a Product Support Engineer to diagnose, document, and resolve problems or defects with all Hayes Modems, Remote Access Systems and Software prior to market release. Original position was as a technical support representative to provide expedient, efficient, and high quality technical troubleshooting and information via telephone and electronic media to Hayes customers for all Hayes hardware and software. Designed and taught eight training courses for department. ------------------------------ Education ------------------------------ University of Georgia, B.B.A. in Management Information Systems -- December 1994. * Cum Laude -- Overall GPA 3.56 -- Major Coursework GPA 4.00. * Elected Member: Golden Key National Honors Society and Beta Gamma Sigma (the honors society for collegiate schools of business). * Dean's List ------------------------------ Personal ------------------------------ * Extensive international and domestic travel including 47 countries and all 50 states (self-funded). * Keen knowledge of cultures, geography and cities throughout the world. * Basic Spanish and French language skills.